WOO X Account
How to Open an Account on WOO X
How to Open a WOO X Account with Email
1. Go to the WOO X website and click on [GET STARTED].
2. Enter your [Email] and create your secure password. Tick the box, and then click on [Register].
Note:
- The 9-20 character password.
- At least 1 number.
- At least 1 upper case.
- At least 1 special character (suggestion).
3. You will receive a 6-digit verification code in your email. Enter the code within 10 minutes and click [Verify].
4. Congratulations, you have successfully registered an account on WOO X using your Email.
How to Open a WOO X Account with Google
1. Go to the WOO X website and click on [GET STARTED].
2. Click on the [Google] button.
3. A sign-in window will be opened, where you will need to enter your email address and click on [Next].
4. Then enter the password for your Google account and click [Next].
5. Click on [Continue] to confirm signing in with your Google account.
6. Tick the box, and then click on [Register].
7. Congratulations, you have successfully registered an account on WOO X using your Google account.
How to Open a WOO X Account with Apple ID
1. Go to the WOO X website and click on [GET STARTED].
2. Click on the [Apple] button.
3. Enter your Apple ID and password to sign in to WOO X.
4. Tick the box, and then click on [Register].
5. Congratulations, you have successfully registered an account on WOO X using your Apple account.
How to Open a WOO X Account on the WOO X App
1. You need to install the WOO X application from the Google Play Store or App Store to log in to the WOO X.
2. Open the WOO X app and tap [Log in].
3. Click [Register].
4. Press [Register with email].
5. Enter your [Email] and create your secure password. Tick the box, and then click on [Register].
6. You will receive a 6-digit verification code in your email. Enter the code to continue and tap [Verify].
7. Congratulations, you have successfully registered an account on the WOO X app using your email. 
Frequently Asked Questions (FAQ)
Why Can’t I Receive Emails from WOO X?
If you are not receiving emails sent from WOO X, please follow the instructions below to check your email’s settings:-
Are you logged in to the email address registered to your WOO X account? Sometimes you might be logged out of your email on your device and hence can’t see WOO X emails. Please log in and refresh.
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Have you checked the spam folder of your email? If you find that your email service provider is pushing WOO X emails into your spam folder, you can mark them as “safe” by whitelisting WOO X email addresses. You can refer to How to Whitelist WOO X Emails to set it up.
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Is the functionality of your email client or service provider normal? To be sure that your firewall or antivirus program isn’t causing a security conflict, you can verify the email server settings.
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Is your inbox packed with emails? You won’t be able to send or receive emails if you have reached the limit. To make room for new emails, you can remove some of the older ones.
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Register using common email addresses like Gmail, Outlook, etc., if at all possible.
How to Change my Email on WOO X?
1. Log in to your WOO X account and click on your profile and select [My Account].
2. On the first page, click on [pen icon] next to your current email to change to the new one.
Note: 2FA must be set up before changing your email.
3. Click [Confirm] to continue the process.
Note: Withdrawals will be unavailable for 24 hours after you make this change.
4. Follow the steps to verify your current and new email. Then click [Submit] and you have successfully changed to your new email.
How to Change my password on WOO X?
2. On the [Login Password] section, click on [Change].
3. You will be asked to enter the old password, the new password, and confirmation of the new password, e-mail code, and 2FA (if you set up this before) for verification.
Then click [Change Password]. After that, you have successfully changed your account password.
How to Sign in Account to WOO X
How to Sign in your WOO X account with Email
1. Go to WOO X website and click [GET STARTED].
2. Click [Log In] to continue.
3. Enter your Email, input your secure password, and click [Log In].
4. After login, you can successfully use your WOO X account to trade.
How to Sign in to WOO X with your Google account
1. Go to WOO X website and click [GET STARTED].
2. Click [Log In] to continue.
3. Select [Google] as your login method.
4. A sign-in window will be opened, where you will need to enter your email address and click on [Next].
5. Then enter the password for your Google account and click [Next].
6. Congratulations, you have successfully logged in to WOO X using your Google Account.
How to Sign in to WOO X with your Apple account
1. Go to WOO X website and click [GET STARTED].
2. Click [Log In] to continue.
3. Click on the [Apple] button and a pop-up window will appear, and you will be prompted to sign in to WOO X using your Apple ID.
4. Enter your Apple ID and password to sign in to WOO X.
5. Click [Continue].
6. Read and agree to the Terms of Service and Privacy Policy, then click [Register].
7. Congratulations, you have successfully logged in to WOO X using your Apple ID.
How to Sign in on the WOO X App?
1. You need to install the WOO X application from the Google Play Store or App Store to log in to your WOO X account for trading.
2. Open the WOO X app and tap [Log in].
3. Enter your [Email] and input your secure password. Tap [Log in].
4. You will receive a 6-digit verification code in your email. Enter the code to continue and tap [Submit].
5. Congratulations, you have successfully logged in to the WOO X App using your email.
Or you can log in to the WOO X app by using Google or Apple Account.
I forgot my password from the WOO X account
You can reset your account password from the WOO X website or WOO X app. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after a password reset.1. Go to WOO X website and click [GET STARTED].
2. Click [Log In] to continue.
3. On the login page, click [Forgot Password?].
4. Enter your account email and click [Submit].
5. Enter the verification code you received in your email. Fill in your new password, then click on [Change Password].
After that, your password has been reset successfully. Please use the new password to log in to your account.
If you are using the app, click [Forgot password?] as below.
1. Open the WOO X app and tap [Log in].
2. Click on [Forgot password].
3. Enter your registered email address and tap [Send].
4. Enter your verification code and fill out your new password, then click [Change password].
After that, your password has been reset successfully. Please use the new password to log in to your account.
Frequently Asked Questions (FAQ)
What is Two-Factor Authentication?
Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the WOO X platform.
How does TOTP work?
WOO X uses a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code* that is only valid for 30 seconds. You will need to enter this code to perform actions that affect your assets or personal information on the platform.
*Please keep in mind that the code should consist of numbers only.
How to Link Google Authenticator (2FA)?
1. Go to WOO X website, click on the profile icon, and select [Security].
2. On the Google Authenticator section, click on [Bind].
3. You need to download the Google Authenticator app to your phone.
A pop-up window will appear containing your Google Authenticator Backup Key. Scan the QR code with your Google Authenticator App.
How to add your WOO X account to the Google Authenticator App?
Open your Google authenticator app. On the first page, select [Add a code] and tap [Scan a QR code] or [Enter a setup key].
4. After that, you have successfully enabled your 2FA in your account.
