How to Login and Deposit on WOO X

How to Login your Account to WOO X

How to Login your WOO X account with Email

1. Go to WOO X website and click [GET STARTED].
2. Click [Log In] to continue.

3. Enter your Email, input your secure password, and click [Log In].4. After login, you can successfully use your WOO X account to trade.

How to Login to WOO X with your Google account

1. Go to WOO X website and click [GET STARTED].

2. Click [Log In] to continue.

3. Select [Google] as your login method.

4. A sign-in window will be opened, where you will need to enter your email address and click on [Next].

5. Then enter the password for your Google account and click [Next].

6. Congratulations, you have successfully logged in to WOO X using your Google Account.

How to Login to WOO X with your Apple account

1. Go to WOO X website and click [GET STARTED].

2. Click [Log In] to continue.

3. Click on the [Apple] button and a pop-up window will appear, and you will be prompted to sign in to WOO X using your Apple ID.

4. Enter your Apple ID and password to sign in to WOO X.

5. Click [Continue].

6. Read and agree to the Terms of Service and Privacy Policy, then click [Register].

7. Congratulations, you have successfully logged in to WOO X using your Apple ID.

How to Login on the WOO X App?

1. You need to install the WOO X application from the Google Play Store or App Store to log in to your WOO X account for trading.

2. Open the WOO X app and tap [Log in].

3. Enter your [Email] and input your secure password. Tap [Log in].

4. You will receive a 6-digit verification code in your email. Enter the code to continue and tap [Submit].

5. Congratulations, you have successfully logged in to the WOO X App using your email.

Or you can log in to the WOO X app by using Google or Apple Account.

I forgot my password from the WOO X account

You can reset your account password from the WOO X website or WOO X app. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after a password reset.

1. Go to WOO X website and click [GET STARTED].

2. Click [Log In] to continue.

3. On the login page, click [Forgot Password?].

4. Enter your account email and click [Submit].

5. Enter the verification code you received in your email. Fill in your new password, then click on [Change Password].

After that, your password has been reset successfully. Please use the new password to log in to your account.

If you are using the app, click [Forgot password?] as below.

1. Open the WOO X app and tap [Log in].

2. Click on [Forgot password].

3. Enter your registered email address and tap [Send].

4. Enter your verification code and fill out your new password, then click [Change password].

After that, your password has been reset successfully. Please use the new password to log in to your account.

Frequently Asked Questions (FAQ)

What is Two-Factor Authentication?

Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the WOO X platform.

How does TOTP work?

WOO X uses a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code* that is only valid for 30 seconds. You will need to enter this code to perform actions that affect your assets or personal information on the platform.

*Please keep in mind that the code should consist of numbers only.

How to Link Google Authenticator (2FA)?

1. Go to WOO X website, click on the profile icon, and select [Security].
2. On the Google Authenticator section, click on [Bind].
3. You need to download the Google Authenticator app to your phone.

A pop-up window will appear containing your Google Authenticator Backup Key. Scan the QR code with your Google Authenticator App.

How to add your WOO X account to the Google Authenticator App?

Open your Google authenticator app. On the first page, select [Add a code] and tap [Scan a QR code] or [Enter a setup key].


4. After that, you have successfully enabled your 2FA in your account.

How to Deposit on WOO X

How to Buy Crypto with Credit/Debit Card on WOO X

Buy Crypto with Credit/Debit Card on WOO X (Web)

1. Log in to your WOO X account and click [Buy Crypto].

2. Select a fiat currency and enter the amount that you want to spend. Then select the crypto that you want to get, and the system will automatically display your corresponding crypto amount.

Here, we’re choosing USDT as an example.

3. Next, choose the payment method. 

Double-check your transaction information. If everything is correct, read and tick the disclaimer, then click [Continue]. You will be redirected to the official payment webpage to continue with the purchase.

4. You will be redirected to the buying page. Choose [Credit or debit card] as your payment method and click [Continue].

5. Enter your email and review the transaction details carefully. Once confirmed, kindly proceed by clicking [Continue].

6. You will receive a 5-digit verification code in your email. Enter the code to continue the process.

7. Enter your personal information and click [Continue].

8. Select [Credit or debit card] as your payment method. Fill in the relevant information of the debit card or credit card to enter the payment process. 

After that, click [Pay...] to finish the payment.

Buy Crypto with Credit/Debit Card on WOO X (App)

1. Log in to your WOO X app and click on [Buy Crypto].

2.  Select a fiat currency and enter the amount that you want to spend. Then select the crypto that you want to get, and the system will automatically display your corresponding crypto amount.

Next, choose the payment method and click [Continue].

3. Press [Agree] the disclaimer to continue.

4. Review the transaction details carefully, including the amount of fiat currency you’ve spent and the corresponding digital assets received. Once confirmed, kindly proceed by clicking [Continue].

5. You will receive a 5-digit verification code in your email. Enter the code to continue.

6.  Select [Credit or debit card] as your payment method. Fill in the relevant information of the debit card or credit card and enter the payment process. 

After that, click [Pay...] to finish the payment.

How to Deposit Crypto to WOO X

Deposit Crypto to WOO X (Web)

1. Log in to your WOO X account and click on [Wallet].

2. Select the cryptocurrency that you want and click [Deposit]. Here, we’re using USDT as an example.

3. Next, choose the deposit network. Please make sure that the selected network is the same as the network of the platform you are withdrawing funds from. If you select the wrong network, you will lose your funds.

Here we’re choosing TRC20 as an example.

4. Click the copy address icon or scan the QR code by click on the QR icon, to obtain the deposit address. Paste this address into the withdrawal address field on the withdrawal platform.

Follow the provided instructions on the withdrawal platform to initiate the withdrawal request.

5. If a memo/tag is required, it will show on the deposit screen. Make sure to enter the correct memo/tag on the withdrawal account/platform. Examples of tokens required a memo/tag: EOS, HBAR, XLM, XRP and TIA.

6. After you successfully deposit your funds to WOO X, you can click on [Account] - [Wallet] - [Deposit History] to find your cryptocurrency deposit record.

Deposit Crypto to WOO X (App)

1. Open the WOO X app and tap on [Deposit].

2. Select the tokens that you want to deposit. You can use the search bar to look for the tokens you want.

Here, we are using USDT as an example.

3. Select your deposit network. Click the copy address icon or scan the QR code to obtain the deposit address. Paste this address into the withdrawal address field on the withdrawal platform.

Follow the provided instructions on the withdrawal platform to initiate the withdrawal request.
4. If a memo/tag is required, it will show on the deposit screen. Make sure to enter the correct memo/tag on the withdrawal account/platform. Examples of tokens required a memo/tag: EOS, HBAR, XLM, XRP and TIA.

5. After you successfully deposit your funds to WOO X, you can go to the first page and tap on the [History] icon to find your cryptocurrency deposit record.

Frequently Asked Questions (FAQ)

What is a tag or memo, and why do I need to enter it when depositing crypto?

A tag or memo is a unique identifier assigned to each account for identifying a deposit and crediting the appropriate account. When depositing certain crypto, such as BNB, XEM, XLM, XRP, KAVA, ATOM, BAND, EOS, etc., you need to enter the respective tag or memo for it to be successfully credited.

Reasons for Unarrived Deposits

1. Multiple factors can affect the arrival of funds, including but not limited to smart contract deposit, abnormal transaction status on blockchain, blockchain congestion, failure to transfer out normally by the withdrawal platform, wrong or missing memo/tag, deposit address or the choice of the wrong chain type, suspension of deposit on target address platform, etc.

2. When a withdrawal is marked as “completed” or “success” on the platform from which you’re withdrawing your crypto, it means that the transaction has been successfully broadcast to the blockchain network. However, the transaction may still require time to be fully confirmed and credited to the recipient platform. Please note that the required network confirmations vary with different blockchains. Take BTC deposits as an example:

• Your BTC deposit will be credited to your account after at least 1 network confirmation.
• After being credited, all assets in your account will be temporarily frozen. For security purposes, a minimum of 2 network confirmations are required before your BTC deposit can be unlocked on WOO X.

3. Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the TXID (Transaction ID) to look up the status of the transfer of your assets from a blockchain explorer.


How to Solve This Situation?

If your deposits have not been credited to your account, you can follow these steps to resolve the issue:

1. If the transaction hasn’t been fully confirmed by the blockchain network nodes, or hasn’t reached the minimum amount of network confirmations specified by WOO X, please wait patiently for it to be processed. Once the transaction is confirmed, WOO X will credit the funds to your account.

2. If the transaction is confirmed by the blockchain but not credited to your WOO X account, you can contact WOO X support and provide them with the following information:

• UID
• Email number
• Currency name and chain type (for example: USDT-TRC20)
• Deposit amount and TXID (hash value)
• Our customer service will collect your information and transfer it to the relevant department for further processing.

3. If there is any update or resolution regarding your deposit issue, WOO X will notify you by email as soon as possible.

What Can I Do When I Deposit to A Wrong Address

1. Deposit made to an incorrect receiving/deposit address

WOO X generally does not offer a token/coin recovery service. However, if you have suffered a significant loss as a result of incorrectly deposited tokens/coins, WOO X may, solely at our discretion, assist you in recovering your tokens/coins. WOO X has comprehensive procedures to help our users recover their financial losses. Please note that fully token recovery is not guaranteed. If you have encountered this sort of situation, please remember to provide the following information to us for further assistance:

• Your UID on WOO X
• Token name
• Deposit amount
• The corresponding TxID
• Wrong deposit address
• Detailed problem description

2. Deposit made to an incorrect address that doesn’t belong to WOO X.

If you have sent your tokens to an incorrect address that is not associated with WOO X, we regret to inform you that we are unable to provide any further assistance. You can try to contact the relevant parties for assistance (owner of the address or exchange/platform that the address belongs to).

Note: Please double-check the deposit token, address, amount, MEMO, etc. before making any deposits to prevent any potential loss of assets.