How to Login and Verify Account in WOO X
Be sure to secure your WOO X account - while we do everything to keep your account secure, you also have the power to increase the security of your WOO X account.
How to Login Account in WOO X
How to Login your WOO X account with Email
1. Go to WOO X website and click [GET STARTED].
2. Click [Log In] to continue.
3. Enter your Email, input your secure password, and click [Log In].
4. After login, you can successfully use your WOO X account to trade.
How to Login to WOO X with your Google account
1. Go to WOO X website and click [GET STARTED].
2. Click [Log In] to continue.
3. Select [Google] as your login method.
4. A sign-in window will be opened, where you will need to enter your email address and click on [Next].
5. Then enter the password for your Google account and click [Next].
6. Congratulations, you have successfully logged in to WOO X using your Google Account.
How to Login to WOO X with your Apple account
1. Go to WOO X website and click [GET STARTED].
2. Click [Log In] to continue.
3. Click on the [Apple] button and a pop-up window will appear, and you will be prompted to sign in to WOO X using your Apple ID.
4. Enter your Apple ID and password to sign in to WOO X.
5. Click [Continue].
6. Read and agree to the Terms of Service and Privacy Policy, then click [Register].
7. Congratulations, you have successfully logged in to WOO X using your Apple ID.
How to Login on the WOO X App?
1. You need to install the WOO X application from the Google Play Store or App Store to log in to your WOO X account for trading.
2. Open the WOO X app and tap [Log in].
3. Enter your [Email] and input your secure password. Tap [Log in].
4. You will receive a 6-digit verification code in your email. Enter the code to continue and tap [Submit].
5. Congratulations, you have successfully logged in to the WOO X App using your email.
Or you can log in to the WOO X app by using Google or Apple Account.
I forgot my password from the WOO X account
You can reset your account password from the WOO X website or WOO X app. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after a password reset.1. Go to WOO X website and click [GET STARTED].
2. Click [Log In] to continue.
3. On the login page, click [Forgot Password?].
4. Enter your account email and click [Submit].
5. Enter the verification code you received in your email. Fill in your new password, then click on [Change Password].
After that, your password has been reset successfully. Please use the new password to log in to your account.
If you are using the app, click [Forgot password?] as below.
1. Open the WOO X app and tap [Log in].
2. Click on [Forgot password].
3. Enter your registered email address and tap [Send].
4. Enter your verification code and fill out your new password, then click [Change password].
After that, your password has been reset successfully. Please use the new password to log in to your account.
Frequently Asked Questions (FAQ)
What is Two-Factor Authentication?
Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the WOO X platform.
How does TOTP work?
WOO X uses a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code* that is only valid for 30 seconds. You will need to enter this code to perform actions that affect your assets or personal information on the platform.
*Please keep in mind that the code should consist of numbers only.
How to Link Google Authenticator (2FA)?
1. Go to WOO X website, click on the profile icon, and select [Security].
2. On the Google Authenticator section, click on [Bind].
3. You need to download the Google Authenticator app to your phone.
A pop-up window will appear containing your Google Authenticator Backup Key. Scan the QR code with your Google Authenticator App.
How to add your WOO X account to the Google Authenticator App?
Open your Google authenticator app. On the first page, select [Add a code] and tap [Scan a QR code] or [Enter a setup key].
4. After that, you have successfully enabled your 2FA in your account.
How to Verify Account in WOO X
What is KYC WOO X?
KYC stands for Know Your Customer, emphasizing a thorough understanding of customers, including the verification of their real names.
Why is KYC important?
- KYC serves to fortify the security of your assets.
- Different levels of KYC can unlock varying trading permissions and access to financial activities.
- Completing KYC is essential to elevate the single transaction limit for both buying and withdrawing funds.
- Fulfilling KYC requirements can amplify the benefits derived from future bonuses.
Individual Account KYC Introduction
WOO X is fully compliant with applicable anti-money laundering ("AML") laws. As such, Know Your Customer (KYC) due diligence is conducted when onboarding any new customer. WOO X has officially implemented further identity verifications with three different tiers
Please see the table below for more details:
|
Level |
Access |
Requirements |
|
Level 0 |
View Only |
Email Verification |
|
Level 1 |
Full Access 50 BTC withdrawals limit/day |
|
|
Level 2 |
Full Access Unlimited withdrawals |
|
[ Users from Ukraine and Russia ]
In compliance with local anti-money laundering regulations, we specifically require users from Russia to verify their accounts to Level 2.
Users from Ukraine can pass a simplified KYC through DIIA (Fast Verification) to Level 1 or straight to Level 2 using the standard verification method.
[ Compliance period for Beta Users ]
With the roll-out of the new identity verification policy, WOO X will implement a compliance period for users to complete their identity verification from September 20th to 00:00 on October 31st (UTC).
Please visit [ WOO X ] Notice of compliance period for Identity Verification (KYC) for more information.
How to complete Identity Verification on WOO X? (Web)
Primary KYC Verification on WOO X
1. Log in to your WOO X account, click [Profile Icon] and select [Identity verification].For new users, you may click [Verify Now] on the homepage directly.
2. After that, click [Verify Now] to verify your account.
3. Select your Nationality/Region and Country of Residence, then click [Confirm].
4. Click [Start] to continue.
5. Enter your personal name and click [Next].
Please make sure that all the information entered is consistent with your ID documents. You won’t be able to change it once it is confirmed.
6. Click [Start] to continue the process.
7. Next, you will need to upload pictures of your ID documents. Select your document issuing country/region and your document type.
8. Here, you have 2 upload method options.
If you’re choosing [Continue on mobile], here are the following steps:
1. Fill out your email and click send or scan QR code.
A verification link will be sent to your email, open your email phone and click on that following link, you will be redirected to the verification page.
2. Press [Start] to begin by photographing your document. Following that, upload clear images of both the front and back of your ID into the designated boxes.
3. Next, click [Start] to start taking Face verification.
4. After that, wait for the WOO X team to review, and you have completed your primary verification.
If you’re choosing [Take photo using webcam], here are the following steps:
1. Click on [Take photo using webcam] to continue the process.
2. Prepare your chosen document and click on [Start].
3. After that, check that your taken image is readable and click on [Confirm].
4. Next, take a selfie of you by clicking on [Start] and wait for the image quality check to be completed.
5. After that, wait for the WOO X team to review, and you have completed your primary verification.
Advanced KYC Verification on WOO X
1. Go to the WOO X website, click [Profile Icon] and select [Identity verification].
2. After that, click [Verify Now] to verify level 2 of your account.
3. Click [Start] to continue.
4. Fill in your occupation information.
5. Fill in your living address.
6. Read the conditions for acceptance and click [Got it].
7. Click [Choose a file] to upload proof of address to verify your address, then click [Next].
8. After that, wait for the WOO X team to review, and you have completed your advanced verification.
How to complete Identity Verification on WOO X (App)
Primary KYC Verification on WOO X
1. Open your WOO X app, tap on the icon on the top left.
2. Select [Identity verification] and tap on [Verify now].
3. Press [Start] to begin verification.
4. Fill in your name and press [Next].
5. Tap on [Start] to continue to verify.
6. Next, you will need to upload pictures of your ID documents. Select your document-issuing country/region and your document type.
7. Press [Start] to begin by taking a photo of your document.
Following that, upload clear images of both the front and back of your ID into the designated boxes.
8. Next, take a selfie of yourself by click [Start].
After that, wait for your selfie quality check and tap [Next].
9. After that, wait for the WOO X team to review, and you have completed your primary verification.
Advanced KYC Verification on WOO X
1. Open your WOO X app, tap on the icon on the top left.
2. Select [Identity verification] and tap on [Verify now].
3. Tap on [Verify now] to start verifying.
4. Press [Start] to continue.
5. Choose your working industry and tap [Next].
6. Tap on your job title, tap on [Next].
7. Choose your source of primary funds and press [Next].
8. Choose your source of primary wealth and press [Next].
9. Fill in your address and tap [Next].
10. Read the conditions for acceptance and click [Got it].
11. Press [Choose a file] to upload proof of address to verify your address, then tap [Next].
12. After that, wait for the WOO X team to review, and you have completed your advanced verification.
Frequently Asked Questions (FAQ)
Unable to upload photo during KYC Verification
If you encounter difficulties uploading photos or receive an error message during your KYC process, please consider the following verification points:- Ensure the image format is either JPG, JPEG, or PNG.
- Confirm that the image size is below 5 MB.
- Use a valid and original ID, such as a personal ID, driver’s license, or passport.
- Your valid ID must belong to a citizen of a country that allows unrestricted trading, as outlined in "II. Know-Your-Customer and Anti-Money-Laundering Policy" - "Trade Supervision" in the WOO X User Agreement.
- If your submission meets all the above criteria, but KYC verification remains incomplete, it might be due to a temporary network issue. Please follow these steps for resolution:
- Wait for some time before resubmitting the application.
- Clear the cache in your browser and terminal.
- Submit the application through the website or app.
- Try using different browsers for the submission.
- Ensure your app is updated to the latest version.
Common Errors During the KYC Process
- Taking unclear, blurry, or incomplete photos may result in unsuccessful KYC verification. When performing face recognition, please remove your hat (if applicable) and face the camera directly.
- KYC process is connected to a third-party public security database, and the system conducts automatic verification, which cannot be manually overridden. If you have special circumstances, such as changes in residency or identity documents, that prevent authentication, please contact online customer service for advice.
- If camera permissions are not granted for the app, you will be unable to take photos of your identity document or perform facial recognition.
