How to Sign in and Withdraw from WOO X
How to Sign in Account to WOO X
How to Sign in your WOO X account with Email
1. Go to WOO X website and click [GET STARTED].
2. Click [Log In] to continue.
3. Enter your Email, input your secure password, and click [Log In].
4. After login, you can successfully use your WOO X account to trade.
How to Sign in to WOO X with your Google account
1. Go to WOO X website and click [GET STARTED].
2. Click [Log In] to continue.
3. Select [Google] as your login method.
4. A sign-in window will be opened, where you will need to enter your email address and click on [Next].
5. Then enter the password for your Google account and click [Next].
6. Congratulations, you have successfully logged in to WOO X using your Google Account.
How to Sign in to WOO X with your Apple account
1. Go to WOO X website and click [GET STARTED].
2. Click [Log In] to continue.
3. Click on the [Apple] button and a pop-up window will appear, and you will be prompted to sign in to WOO X using your Apple ID.
4. Enter your Apple ID and password to sign in to WOO X.
5. Click [Continue].
6. Read and agree to the Terms of Service and Privacy Policy, then click [Register].
7. Congratulations, you have successfully logged in to WOO X using your Apple ID.
How to Sign in on the WOO X App?
1. You need to install the WOO X application from the Google Play Store or App Store to log in to your WOO X account for trading.
2. Open the WOO X app and tap [Log in].
3. Enter your [Email] and input your secure password. Tap [Log in].
4. You will receive a 6-digit verification code in your email. Enter the code to continue and tap [Submit].
5. Congratulations, you have successfully logged in to the WOO X App using your email.
Or you can log in to the WOO X app by using Google or Apple Account.
I forgot my password from the WOO X account
You can reset your account password from the WOO X website or WOO X app. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after a password reset.1. Go to WOO X website and click [GET STARTED].
2. Click [Log In] to continue.
3. On the login page, click [Forgot Password?].
4. Enter your account email and click [Submit].
5. Enter the verification code you received in your email. Fill in your new password, then click on [Change Password].
After that, your password has been reset successfully. Please use the new password to log in to your account.
If you are using the app, click [Forgot password?] as below.
1. Open the WOO X app and tap [Log in].
2. Click on [Forgot password].
3. Enter your registered email address and tap [Send].
4. Enter your verification code and fill out your new password, then click [Change password].
After that, your password has been reset successfully. Please use the new password to log in to your account.
Frequently Asked Questions (FAQ)
What is Two-Factor Authentication?
Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the WOO X platform.
How does TOTP work?
WOO X uses a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code* that is only valid for 30 seconds. You will need to enter this code to perform actions that affect your assets or personal information on the platform.
*Please keep in mind that the code should consist of numbers only.
How to Link Google Authenticator (2FA)?
1. Go to WOO X website, click on the profile icon, and select [Security].
2. On the Google Authenticator section, click on [Bind].
3. You need to download the Google Authenticator app to your phone.
A pop-up window will appear containing your Google Authenticator Backup Key. Scan the QR code with your Google Authenticator App.
How to add your WOO X account to the Google Authenticator App?
Open your Google authenticator app. On the first page, select [Add a code] and tap [Scan a QR code] or [Enter a setup key].
4. After that, you have successfully enabled your 2FA in your account.
How to Withdraw Crypto from WOO X
Withdraw Crypto from WOO X (Web)
1. Log in to your WOO X account and click on [Wallet].
2. Select the token that you want to withdraw, then click [Withdraw] to continue the process.
3. Enter your withdrawal address and network, fill out the quantity that you want to withdraw. Then review your transaction and click [Withdraw].
Warning: Please make sure that the selected network is the same as the network of the platform you are depositing crypto to. If you select the wrong network, you will lose your funds.
4. Enter your Withdrawal Password, input your email verification code by clicking on [Get Code] and filling up your Google Authenticator code, then click [Submit].
5. After that, you have successfully withdrawn crypto from WOO X.
You can check your recent transactions by clicking on [View History].
Withdraw Crypto from WOO X (App)
1. Open your WOO X app and tap on [Withdraw] on the first page.
2. Select the token that you want to withdraw to continue. Here, we’re using USDT as an example.
3. Select the address that have been added to your address book, enter the quantity that you wish to withdraw and tap [Withdraw].
Warning: Please make sure that the selected network is the same as the network of the platform you are depositing crypto to. If you select the wrong network, you will lose your funds.
4. Enter your Withdrawal Password, input your email verification code by tapping on [Get Code] and filling up your Google Authenticator code, then press [Submit].
5. After that, you have successfully withdrawn crypto from WOO X.
You can check your recent transactions by clicking on [View History].
Frequently Asked Questions (FAQ)
Why hasn’t my withdrawal arrived?
Transferring funds involves the following steps:
- Withdrawal transaction initiated by WOO X.
- Confirmation of the blockchain network.
- Depositing on the corresponding platform.
Normally, a TxID (transaction ID) will be generated within 30–60 minutes, indicating that our platform has successfully completed the withdrawal operation and that the transactions are pending on the blockchain.
However, it might still take some time for a particular transaction to be confirmed by the blockchain and, later, by the corresponding platform.
Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the transaction ID (TxID) to look up the status of the transfer with a blockchain explorer.
- If the blockchain explorer shows that the transaction is unconfirmed, please wait for the process to be completed.
- If the blockchain explorer shows that the transaction is already confirmed, it means that your funds have been sent out successfully from WOO X, and we are unable to provide any further assistance on this matter. You will need to contact the owner or support team of the target address and seek further assistance.
Important Guidelines for Cryptocurrency Withdrawals on WOO X Platform
- For crypto that support multiple chains such as USDT, please make sure to choose the corresponding network when making withdrawal requests.
- If the withdrawal crypto requires a MEMO, please make sure to copy the correct MEMO from the receiving platform and enter it accurately. Otherwise, the assets may be lost after the withdrawal.
- After entering the address, if the page indicates that the address is invalid, please check the address or contact our online customer service for further assistance.
- Withdrawal fees vary for each crypto and can be viewed after selecting the crypto on the withdrawal page.
- You can see the minimum withdrawal amount and withdrawal fees for the corresponding crypto on the withdrawal page.
How do I check the transaction status on the blockchain?
1. Log in to your WOO X account and click on [Wallet].
2. Scroll down and here you can view your transaction status.
