How to Start WOO X Trading in 2024: A Step-By-Step Guide for Beginners

How to Register an Account on WOO X

How to Register an Account on WOO X with Email 

1. Go to the WOO X website and click on [GET STARTED].

2. Enter your [Email] and create your secure password. Tick the box, and then click on [Register].

Note:

• The 9-20 character password.
• At least 1 number.
• At least 1 upper case.
• At least 1 special character (suggestion).

3. You will receive a 6-digit verification code in your email. Enter the code within 10 minutes and click [Verify].

4. Congratulations, you have successfully registered an account on WOO X using your Email.

How to Register an Account on WOO X with Google 

1. Go to the WOO X website and click on [GET STARTED].

2. Click on the [Google] button.

3. A sign-in window will be opened, where you will need to enter your email address and click on [Next].

4. Then enter the password for your Google account and click [Next].

5. Click on [Continue] to confirm signing in with your Google account.

6. Tick the box, and then click on [Register].

7. Congratulations, you have successfully registered an account on WOO X using your Google account.

How to Register an Account on WOO X with Apple ID

1. Go to the WOO X website and click on [GET STARTED].

2. Click on the [Apple] button.

3. Enter your Apple ID and password to sign in to WOO X.

4. Tick the box, and then click on [Register].

5. Congratulations, you have successfully registered an account on WOO X using your Apple account.

How to Register an Account on the WOO X App

1. You need to install the WOO X application from the Google Play Store or App Store to log in to the WOO X.

2. Open the WOO X app and tap [Log in].

3. Click [Register].

4. Press [Register with email].

5. Enter your [Email] and create your secure password. Tick the box, and then click on [Register].

6.  You will receive a 6-digit verification code in your email. Enter the code to continue and tap [Verify].
7. Congratulations, you have successfully registered an account on the WOO X app using your email. 

How to Complete Identity Verification in WOO X 

What is KYC WOO X?

KYC stands for Know Your Customer, emphasizing a thorough understanding of customers, including the verification of their real names.

Why is KYC important?

1. KYC serves to fortify the security of your assets.
2. Different levels of KYC can unlock varying trading permissions and access to financial activities.
3. Completing KYC is essential to elevate the single transaction limit for both buying and withdrawing funds.
4. Fulfilling KYC requirements can amplify the benefits derived from future bonuses.

Individual Account KYC Introduction

WOO X is fully compliant with applicable anti-money laundering ("AML") laws. As such, Know Your Customer (KYC) due diligence is conducted when onboarding any new customer. WOO X has officially implemented further identity verifications with three different tiers

Please see the table below for more details:

Level	Access	Requirements
Level 0	View Only	Email Verification
Level 1	Full Access 50 BTC withdrawals limit/day	Full Legal Name ID verification Facial Verification
Level 2	Full Access Unlimited withdrawals	Current Address Proof of Address Occupation Source of primary funds Source of primary wealth

[ Users from Ukraine and Russia ]

In compliance with local anti-money laundering regulations, we specifically require users from Russia to verify their accounts to Level 2.

Users from Ukraine can pass a simplified KYC through DIIA (Fast Verification) to Level 1 or straight to Level 2 using the standard verification method.

[ Compliance period for Beta Users ]

With the roll-out of the new identity verification policy, WOO X will implement a compliance period for users to complete their identity verification from September 20th to 00:00 on October 31st (UTC).

Please visit [ WOO X ] Notice of compliance period for Identity Verification (KYC) for more information.

How to Verify Account on WOO X? (Web)

Primary KYC Verification on WOO X

1. Log in to your WOO X account, click [Profile Icon] and select [Identity verification].

For new users, you may click [Verify Now] on the homepage directly.

2. After that, click [Verify Now] to verify your account.

3. Select your Nationality/Region and Country of Residence, then click [Confirm].

4. Click [Start] to continue.

5. Enter your personal name and click [Next].

Please make sure that all the information entered is consistent with your ID documents. You won’t be able to change it once it is confirmed.

6. Click [Start] to continue the process.

7. Next, you will need to upload pictures of your ID documents. Select your document issuing country/region and your document type.


8. Here, you have 2 upload method options.

If you’re choosing [Continue on mobile], here are the following steps:

1. Fill out your email and click send or scan QR code.

A verification link will be sent to your email, open your email phone and click on that following link, you will be redirected to the verification page.


2. Press [Start] to begin by photographing your document. Following that, upload clear images of both the front and back of your ID into the designated boxes.


3. Next, click [Start] to start taking Face verification.

4. After that, wait for the WOO X team to review, and you have completed your primary verification.

If you’re choosing [Take photo using webcam], here are the following steps:

1. Click on [Take photo using webcam] to continue the process.

2. Prepare your chosen document and click on [Start].

3. After that, check that your taken image is readable and click on [Confirm].

4. Next, take a selfie of you by clicking on [Start] and wait for the image quality check to be completed.

5. After that, wait for the WOO X team to review, and you have completed your primary verification.

Advanced KYC Verification on WOO X 

1. Go to the WOO X website, click [Profile Icon] and select [Identity verification].

2. After that, click [Verify Now] to verify level 2 of your account.

3. Click [Start] to continue.

4. Fill in your occupation information.

5. Fill in your living address.

6. Read the conditions for acceptance and click [Got it].

7. Click [Choose a file] to upload proof of address to verify your address, then click [Next].

8. After that, wait for the WOO X team to review, and you have completed your advanced verification.

How to Verify Account on WOO X (App)

Primary KYC Verification on WOO X

1. Open your WOO X app, tap on the icon on the top left. 

2. Select [Identity verification] and tap on [Verify now].


3. Press [Start] to begin verification.

4. Fill in your name and press [Next].

5. Tap on [Start] to continue to verify.

6. Next, you will need to upload pictures of your ID documents. Select your document-issuing country/region and your document type.

7. Press [Start] to begin by taking a photo of your document.

Following that, upload clear images of both the front and back of your ID into the designated boxes.

8. Next, take a selfie of yourself by click [Start]. 

After that, wait for your selfie quality check and tap [Next].


9. After that, wait for the WOO X team to review, and you have completed your primary verification.

Advanced KYC Verification on WOO X

1. Open your WOO X app, tap on the icon on the top left. 

2. Select [Identity verification] and tap on [Verify now].

3. Tap on [Verify now] to start verifying.

4. Press [Start] to continue.

5. Choose your working industry and tap [Next].

6. Tap on your job title, tap on [Next].
7. Choose your source of primary funds and press [Next].

8. Choose your source of primary wealth and press [Next].
 9. Fill in your address and tap [Next].

10. Read the conditions for acceptance and click [Got it].

11. Press [Choose a file] to upload proof of address to verify your address, then tap [Next].

12. After that, wait for the WOO X team to review, and you have completed your advanced verification.

How to Deposit on WOO X

How to Buy Crypto with Credit/Debit Card on WOO X

Buy Crypto via Credit/Debit Card on WOO X (Web)

1. Log in to your WOO X account and click [Buy Crypto].

2. Select a fiat currency and enter the amount that you want to spend. Then select the crypto that you want to get, and the system will automatically display your corresponding crypto amount.

Here, we’re choosing USDT as an example.

3. Next, choose the payment method. 

Double-check your transaction information. If everything is correct, read and tick the disclaimer, then click [Continue]. You will be redirected to the official payment webpage to continue with the purchase.

4. You will be redirected to the buying page. Choose [Credit or debit card] as your payment method and click [Continue].

5. Enter your email and review the transaction details carefully. Once confirmed, kindly proceed by clicking [Continue].

6. You will receive a 5-digit verification code in your email. Enter the code to continue the process.

7. Enter your personal information and click [Continue].

8. Select [Credit or debit card] as your payment method. Fill in the relevant information of the debit card or credit card to enter the payment process. 

After that, click [Pay...] to finish the payment.

Buy Crypto via Credit/Debit Card on WOO X (App)

1. Log in to your WOO X app and click on [Buy Crypto].

2.  Select a fiat currency and enter the amount that you want to spend. Then select the crypto that you want to get, and the system will automatically display your corresponding crypto amount.

Next, choose the payment method and click [Continue].

3. Press [Agree] the disclaimer to continue.

4. Review the transaction details carefully, including the amount of fiat currency you’ve spent and the corresponding digital assets received. Once confirmed, kindly proceed by clicking [Continue].

5. You will receive a 5-digit verification code in your email. Enter the code to continue.

6.  Select [Credit or debit card] as your payment method. Fill in the relevant information of the debit card or credit card and enter the payment process. 

After that, click [Pay...] to finish the payment.

How to Deposit Crypto on WOO X

Deposit Crypto on WOO X (Web)

1. Log in to your WOO X account and click on [Wallet].

2. Select the cryptocurrency that you want and click [Deposit]. Here, we’re using USDT as an example.

3. Next, choose the deposit network. Please make sure that the selected network is the same as the network of the platform you are withdrawing funds from. If you select the wrong network, you will lose your funds.

Here we’re choosing TRC20 as an example.

4. Click the copy address icon or scan the QR code by click on the QR icon, to obtain the deposit address. Paste this address into the withdrawal address field on the withdrawal platform.

Follow the provided instructions on the withdrawal platform to initiate the withdrawal request.

5. If a memo/tag is required, it will show on the deposit screen. Make sure to enter the correct memo/tag on the withdrawal account/platform. Examples of tokens required a memo/tag: EOS, HBAR, XLM, XRP and TIA.

6. After you successfully deposit your funds to WOO X, you can click on [Account] - [Wallet] - [Deposit History] to find your cryptocurrency deposit record.

Deposit Crypto on WOO X (App)

1. Open the WOO X app and tap on [Deposit].

2. Select the tokens that you want to deposit. You can use the search bar to look for the tokens you want.

Here, we are using USDT as an example.

3. Select your deposit network. Click the copy address icon or scan the QR code to obtain the deposit address. Paste this address into the withdrawal address field on the withdrawal platform.

Follow the provided instructions on the withdrawal platform to initiate the withdrawal request.
4. If a memo/tag is required, it will show on the deposit screen. Make sure to enter the correct memo/tag on the withdrawal account/platform. Examples of tokens required a memo/tag: EOS, HBAR, XLM, XRP and TIA.

5. After you successfully deposit your funds to WOO X, you can go to the first page and tap on the [History] icon to find your cryptocurrency deposit record.

How to Trade Crypto on WOO X

Trade Crypto on WOO X (Web)

A spot trade is a simple transaction between a buyer and a seller to trade at the current market rate, known as the spot price. The trade takes place immediately when the order is fulfilled.

Users can prepare spot trades in advance to trigger when a specific (better) spot price is reached, known as a limit order. You can make spot trades on WOO X through our trading page interface.

1. Visit our WOO X website, and log in to your account. Your first page after you log in is the trading page.

2. You will now find yourself on the trading page interface.


1. Market Price Trading volume of trading pair in 24 hours:

This refers to the total volume of trading activity that has occurred within the last 24 hours for specific spot pairs (e.g., BTC/USD, ETH/BTC).

2. Candlestick chart and Technical Indicators:

Candlestick charts are graphical representations of price movements over a specific time period. They display opening, closing, and high, and low prices within the chosen timeframe, helping traders analyze price trends and patterns.

3. Asks (Sell orders) book / Bids (Buy orders) book:

The order book displays a list of all open buy and sell orders for a particular cryptocurrency pair. It shows the current market depth and helps traders gauge supply and demand levels.

4. Market Watch List:

Here, you can view and choose the trading crypto that you want.

5. Type of order:

WOO X has 6 Order Types:

• Limit Order: Set your own buying or selling price. The trade will only be executed when the market price reaches the set price. If the market price does not reach the set price, the limit order will continue to wait for execution.
• Market Order: This order type will automatically execute the trade at the current best price available in the market.
• Stop-Limit: Stop-limit orders are a combination of stop orders and limit orders. They are triggered when the market price reaches a certain level, but they are only executed at a specific price or better. This type of order is good for traders who want to have more control over the execution price of their orders.
• Stop-Market: A stop market order is a conditional order type combining both stop and market orders. Stop market orders allow traders to set up an order that will be placed only when the price of an asset reaches a stop price. This price functions as a trigger that will activate the order. 
• Trailing Stop: A trailing stop order is a type of stop order that follows the market price as it moves. This means that your stop price will be adjusted automatically to maintain a certain distance from the current market price.
• OCO:  OCO Orders allow traders to completely set and forget about a trade. This combination of two instructions is built so that the execution of one, cancels the other. For example, when you place a limit sell order at $40,000, and a stop market order at $23,999 - the stop loss is canceled if the limit sell is filled, and oppositely if the stop market order is triggered.

6. Buy / Sell cryptocurrency:

This is where traders can place orders to buy or sell cryptocurrencies. It typically includes options for market orders (executed immediately at the current market price) and limit orders (executed at a specified price).

7. Portfolio Section:

This section including your token, balance, mark, ... of your order.

8. Order History:

These sections allow traders to manage their orders.

9. Trading Fees and Trading Rules Section:

Here you can manage your Trading Rules and Trading Fees.


For example, we will make a [Limit order] trade to buy BTC

1. Log in to your WOO X account. Choose BTC/USDT from the market watchlist.
2. Go to the Buy/Sell Section. Select the type of order (we will use Limit Order as an example) in the "Limit Order" dropdown menu.

• Limit Order allows you to place an order to buy or sell crypto for a specific price;
• Market Order allows you to buy or sell crypto for the current real-time market price;
• Users can also utilize advanced features such as "Stop Limit", "Stop Market", "OCO" and "Trailing Stop" to make orders. Input the BTC amount you want to buy, and the expenses of USDT will be displayed accordingly.

3. Enter the price in USDT that you want to buy BTC at and the amount of BTC you want to buy. Then click [Buy/Long] to continue the process.

4. Review your order, then click [Confirm] and wait for the trade to be processed.

5. Once the market price of BTC reaches the price you set, the limit order will be completed. Check your completed transaction by scrolling down and clicking [Order History].

Trade Crypto on WOO X (App)

1. On your WOO X App, tap [Trade] on the bottom to head to the spot trading interface.

2. Here is the trading page interface.

How to Withdraw Crypto from WOO X

Withdraw Crypto from WOO X (Web)

1. Log in to your WOO X account and click on [Wallet].

2. Select the token that you want to withdraw, then click [Withdraw] to continue the process.

3. Enter your withdrawal address and network, fill out the quantity that you want to withdraw. Then review your transaction and click [Withdraw].

Warning: Please make sure that the selected network is the same as the network of the platform you are depositing crypto to. If you select the wrong network, you will lose your funds.

4. Enter your Withdrawal Password, input your email verification code by clicking on [Get Code] and filling up your Google Authenticator code, then click [Submit].

5. After that, you have successfully withdrawn crypto from WOO X.

You can check your recent transactions by clicking on [View History].
 

Withdraw Crypto from WOO X (App)

1. Open your WOO X app and tap on [Withdraw] on the first page.

2. Select the token that you want to withdraw to continue. Here, we’re using USDT as an example.

3. Select the address that have been added to your address book, enter the quantity that you wish to withdraw and tap [Withdraw].

Warning: Please make sure that the selected network is the same as the network of the platform you are depositing crypto to. If you select the wrong network, you will lose your funds.

4. Enter your Withdrawal Password, input your email verification code by tapping on [Get Code] and filling up your Google Authenticator code, then press [Submit].
5. After that, you have successfully withdrawn crypto from WOO X.

You can check your recent transactions by clicking on [View History].

Frequently Asked Questions (FAQ)

Account

Why Can’t I Receive Emails from WOO X?

If you are not receiving emails sent from WOO X, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your WOO X account? Sometimes you might be logged out of your email on your device and hence can’t see WOO X emails. Please log in and refresh.

2. Have you checked the spam folder of your email? If you find that your email service provider is pushing WOO X emails into your spam folder, you can mark them as “safe” by whitelisting WOO X email addresses. You can refer to How to Whitelist WOO X Emails to set it up.

3. Is the functionality of your email client or service provider normal? To be sure that your firewall or antivirus program isn’t causing a security conflict, you can verify the email server settings.

4. Is your inbox packed with emails? You won’t be able to send or receive emails if you have reached the limit. To make room for new emails, you can remove some of the older ones.

5. Register using common email addresses like Gmail, Outlook, etc., if at all possible.

How to Change my Email on WOO X?

1. Log in to your WOO X account and click on your profile and select [My Account].

2. On the first page, click on [pen icon] next to your current email to change to the new one.

Note: 2FA must be set up before changing your email.

3. Click [Confirm] to continue the process.

Note: Withdrawals will be unavailable for 24 hours after you make this change.

4. Follow the steps to verify your current and new email. Then click [Submit] and you have successfully changed to your new email.

How to Change my password on WOO X?

Unable to upload photo during KYC Verification

If you encounter difficulties uploading photos or receive an error message during your KYC process, please consider the following verification points:

1. Ensure the image format is either JPG, JPEG, or PNG.
2. Confirm that the image size is below 5 MB.
3. Use a valid and original ID, such as a personal ID, driver’s license, or passport.
4. Your valid ID must belong to a citizen of a country that allows unrestricted trading, as outlined in "II. Know-Your-Customer and Anti-Money-Laundering Policy" - "Trade Supervision" in the WOO X User Agreement.
5. If your submission meets all the above criteria, but KYC verification remains incomplete, it might be due to a temporary network issue. Please follow these steps for resolution:

• Wait for some time before resubmitting the application.
• Clear the cache in your browser and terminal.
• Submit the application through the website or app.
• Try using different browsers for the submission.
• Ensure your app is updated to the latest version.

If the issue persists after troubleshooting, kindly take a screenshot of the KYC interface error message and send it to our Customer Service for verification. We will address the matter promptly and enhance the relevant interface to provide you with improved service. We appreciate your cooperation and support.

Common Errors During the KYC Process

• Taking unclear, blurry, or incomplete photos may result in unsuccessful KYC verification. When performing face recognition, please remove your hat (if applicable) and face the camera directly.
• KYC process is connected to a third-party public security database, and the system conducts automatic verification, which cannot be manually overridden. If you have special circumstances, such as changes in residency or identity documents, that prevent authentication, please contact online customer service for advice.
• If camera permissions are not granted for the app, you will be unable to take photos of your identity document or perform facial recognition.

Why did my identity verification fail?

Deposit

What is a tag or memo, and why do I need to enter it when depositing crypto?

A tag or memo is a unique identifier assigned to each account for identifying a deposit and crediting the appropriate account. When depositing certain crypto, such as BNB, XEM, XLM, XRP, KAVA, ATOM, BAND, EOS, etc., you need to enter the respective tag or memo for it to be successfully credited.

Reasons for Unarrived Deposits

1. Multiple factors can affect the arrival of funds, including but not limited to smart contract deposit, abnormal transaction status on blockchain, blockchain congestion, failure to transfer out normally by the withdrawal platform, wrong or missing memo/tag, deposit address or the choice of the wrong chain type, suspension of deposit on target address platform, etc.

2. When a withdrawal is marked as “completed” or “success” on the platform from which you’re withdrawing your crypto, it means that the transaction has been successfully broadcast to the blockchain network. However, the transaction may still require time to be fully confirmed and credited to the recipient platform. Please note that the required network confirmations vary with different blockchains. Take BTC deposits as an example:

• Your BTC deposit will be credited to your account after at least 1 network confirmation.
• After being credited, all assets in your account will be temporarily frozen. For security purposes, a minimum of 2 network confirmations are required before your BTC deposit can be unlocked on WOO X.

3. Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the TXID (Transaction ID) to look up the status of the transfer of your assets from a blockchain explorer.


How to Solve This Situation?

If your deposits have not been credited to your account, you can follow these steps to resolve the issue:

1. If the transaction hasn’t been fully confirmed by the blockchain network nodes, or hasn’t reached the minimum amount of network confirmations specified by WOO X, please wait patiently for it to be processed. Once the transaction is confirmed, WOO X will credit the funds to your account.

2. If the transaction is confirmed by the blockchain but not credited to your WOO X account, you can contact WOO X support and provide them with the following information:

• UID
• Email number
• Currency name and chain type (for example: USDT-TRC20)
• Deposit amount and TXID (hash value)
• Our customer service will collect your information and transfer it to the relevant department for further processing.

3. If there is any update or resolution regarding your deposit issue, WOO X will notify you by email as soon as possible.

What Can I Do When I Deposit to A Wrong Address

1. Deposit made to an incorrect receiving/deposit address

WOO X generally does not offer a token/coin recovery service. However, if you have suffered a significant loss as a result of incorrectly deposited tokens/coins, WOO X may, solely at our discretion, assist you in recovering your tokens/coins. WOO X has comprehensive procedures to help our users recover their financial losses. Please note that fully token recovery is not guaranteed. If you have encountered this sort of situation, please remember to provide the following information to us for further assistance:

• Your UID on WOO X
• Token name
• Deposit amount
• The corresponding TxID
• Wrong deposit address
• Detailed problem description

2. Deposit made to an incorrect address that doesn’t belong to WOO X.

If you have sent your tokens to an incorrect address that is not associated with WOO X, we regret to inform you that we are unable to provide any further assistance. You can try to contact the relevant parties for assistance (owner of the address or exchange/platform that the address belongs to).

Note: Please double-check the deposit token, address, amount, MEMO, etc. before making any deposits to prevent any potential loss of assets.

Trading

Different Order Types in Spot Trading

1. Limit Order

A limit order refers to a user-defined order in which they specify the quantity and maximum bid or minimum ask price. The order will only be executed when the market price falls within the designated price range:

• The buy limit price must not exceed 110% of the last price.
• The sell limit price must not be 90% less than the last price.

2. Market Order

A market order refers to a user executing buy or sell orders instantly at the prevailing best market price in the current market, aiming for a swift and fast transaction.

3. Stop-Limit Order

Stop-Limit orders involve the user pre-setting the trigger price, order price, and quantity of orders. When the market price reaches the trigger price, the system will automatically execute orders based on the pre-determined order price and quantity, assisting the user in preserving profits or minimizing losses.

• The buy stop-limit price must not exceed 110% of the trigger price.
• The sell stop-limit price must not be less than 90% of the trigger price.

4. Trailing Stop Order

In the case of a significant market callback, a Trailing Stop Order will be activated and sent to the market at the current market price once the last filled price hits the specified trigger price and the required callback ratio is satisfied.

To put it simply, when executing a buy order, the last filled price must be less than or equal to the trigger price, and the callback range must be higher than or equal to the callback ratio. In this case, the buy order will be made at the market price. For a sell order, the last filled price must be higher than or equal to the trigger price, and the callback range must be higher than or equal to the callback ratio. The sell order will then be executed at the market price.

To prevent users from inadvertently placing orders that could result in avoidable losses, WOO X has implemented the following restrictions on Trailing Stop order placement:

1. For a buy order, the trigger price cannot be higher than or equal to the last filled price.
2. For a sell order, the trigger price cannot be less than or equal to the last filled price.
3. The callback ratio limitation: it can be set within a range of 0.01% to 10%.

What Is the Difference Between Spot Trading and Traditional Fiat Trading?

In traditional fiat trading, digital assets are exchanged for fiat currencies like the RMB (CNY). For example, if you buy Bitcoin with RMB and its value increases, you can exchange it back for more RMB, and vice versa. For instance, if 1 BTC equals 30,000 RMB, you could purchase 1 BTC and sell it later when its value rises to 40,000 RMB, thus converting 1 BTC into 40,000 RMB.

However, in WOO X spot trading, BTC serves as the base currency instead of fiat currency. For instance, if 1 ETH is equivalent to 0.1 BTC, you can buy 1 ETH with 0.1 BTC. Then, if the value of ETH increases to 0.2 BTC, you can sell 1 ETH for 0.2 BTC, effectively exchanging 1 ETH for 0.2 BTC.

How to View my Spot Trading Activity

You can view your spot trading activities from the Orders and Positions panel at the bottom of the trading interface. Simply switch between the tabs to check your open order status and previously executed orders.

Withdrawal

Why hasn’t my withdrawal arrived?

Transferring funds involves the following steps:

• Withdrawal transaction initiated by WOO X.
• Confirmation of the blockchain network.
• Depositing on the corresponding platform.

Normally, a TxID (transaction ID) will be generated within 30–60 minutes, indicating that our platform has successfully completed the withdrawal operation and that the transactions are pending on the blockchain.

However, it might still take some time for a particular transaction to be confirmed by the blockchain and, later, by the corresponding platform.

Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the transaction ID (TxID) to look up the status of the transfer with a blockchain explorer.

• If the blockchain explorer shows that the transaction is unconfirmed, please wait for the process to be completed.
• If the blockchain explorer shows that the transaction is already confirmed, it means that your funds have been sent out successfully from WOO X, and we are unable to provide any further assistance on this matter. You will need to contact the owner or support team of the target address and seek further assistance.

Important Guidelines for Cryptocurrency Withdrawals on WOO X Platform

1. For crypto that support multiple chains such as USDT, please make sure to choose the corresponding network when making withdrawal requests.
2. If the withdrawal crypto requires a MEMO, please make sure to copy the correct MEMO from the receiving platform and enter it accurately. Otherwise, the assets may be lost after the withdrawal.
3. After entering the address, if the page indicates that the address is invalid, please check the address or contact our online customer service for further assistance.
4. Withdrawal fees vary for each crypto and can be viewed after selecting the crypto on the withdrawal page.
5. You can see the minimum withdrawal amount and withdrawal fees for the corresponding crypto on the withdrawal page.

How do I check the transaction status on the blockchain?

1. Log in to your WOO X account and click on [Wallet].

2. Scroll down and here you can view your transaction status.